Store Policy
Customer Care
At Lunéa Home, we are dedicated to providing you with an exceptional shopping experience. Our customer care team is always here to assist you with product enquiries, order updates, or any questions you may have about your home decor purchases.
If you need support, please contact us at support.luneahome@gmail.com. We aim to respond to all inquiries within 24 business hours, Monday through Friday.
Privacy & Safety
Your privacy and security are of utmost importance to us. At Lunéa Home, we use industry-standard encryption protocols to ensure that your personal information and transaction details are completely safe and protected.
We will never sell, rent, or share your personal data with third parties for marketing purposes. Any data collected during checkout is used solely to process your orders, provide tracking updates, and improve your overall experience on our website.
Wholesale Inquiries
We love collaborating with boutique stores, interior designers, and trade partners! If you are interested in purchasing Lunéa Home products in bulk or discussing wholesale opportunities, please reach out to our team at support.luneahome@gmail.com with the subject line "Wholesale Inquiry".
Please include details about your business and the items you are interested in, and we will get back to you with our trade catalogue and pricing details.
Payment Methods
We accept safe and secure payments processed via Stripe. You can complete your purchase using:
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Credit / Debit Cards (Visa, Mastercard, American Express, Discover, Maestro)
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Apple Pay / Google Pay (if enabled on your Stripe account)
All payment transactions are encrypted and processed securely through Stripe's certified payment gateway. We do not store your credit card information on our servers.