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Shipping Policy

Shipping Policy

At Lunéa Home, we aim to deliver your home essentials swiftly and safely to your doorstep.

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1. Shipping Rates & Delivery Times (UK Mainland)

We are pleased to offer Free Delivery on all orders:

  • Standard Delivery (3–5 Working Days): Free on all UK orders.

Note: Deliveries to Northern Ireland, Scottish Highlands, and Islands may take an extra 1–2 working days.

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2. Order Processing

  • Orders are processed Monday through Friday (excluding UK Bank Holidays).

  • Once your order is dispatched, you will receive a confirmation email with your tracking number.

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3. Order Tracking

You can track your package directly using the tracking link provided in your shipping confirmation email or by logging into your account on Lunéahome.com.

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4. Missing or Delayed Packages

If your package hasn't arrived within the estimated delivery window, please wait an additional 2 working days before contacting us, as couriers can occasionally experience unexpected delays. If it still hasn't arrived, email us at support.luneahome@gmail.com with your order number.

Return & Exchange Policy

We hope you love your purchases from Lunéa Home, but if you wish to return an item, we are here to help.

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1. 14-Day Return Policy

       You have 14 days from the date you receive           your order to request a return, and a further         14 days to send the item back to us.

       To be eligible for a return, your item must              be:

  • Unused and in the same condition that you received it.

  • In its original packaging with all tags intact.

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2. Items That Cannot Be Returned

       For hygiene or safety reasons, the following           items cannot be returned unless faulty:

  • Personalised or custom-made items.

  • Bedding/Towels if the hygienic seal has been broken

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3. How to Start a Return

  1. Email our team at support.luneahome@gmail.com with your Order Number and the Reason for Return.

  2. Our customer service team will send you return instructions and the return shipping address.

  3. Package the item securely to prevent damage in transit.

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4. Return Shipping Costs

       Customers are responsible for paying their           own return shipping costs (unless the item            arrived damaged or defective).

  • We recommend using a trackable shipping service, as we cannot guarantee that we will receive your returned item.

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5. Damaged or Defective Items

If your item arrives damaged, faulty, or incorrect, please notify us within 48 hours of delivery at support.luneahome@gmail.com with photos of the damaged item and packaging. We will arrange a replacement or full refund free of charge.

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6. Refunds Process

Once your return is received and inspected, we will send you an email to notify you of the approval or rejection of your refund.

  • Approved refunds will be processed back to your original payment method within 5–10 business days.

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